Delivery and returns.

At Baitcraft, we take delivery very seriously; our products must reach you in the same condition they left us. The only way we can guarantee this is to use an industry-leading carrier service. A £5.95 delivery charge is added to all orders under £50.00 (mainland UK only (Excluding Isle of Wight)). Not only does this ensure prompt delivery, it gives us peace of mind knowing your items are GUARANTEED to reach you safely and undamaged. We would like to point out; this is a non-profit delivery charge.

PLEASE READ: We always try to deliver your bait as soon as possible. With this is mind, we’ve decided to introduce a new strategy which we hope will work better than the current order/delivery process. From 1st October 2020, the new order cut off day will be close of play Friday (midnight) for delivery the following week. We cannot allocate a specific day, but it will arrive on or before the Friday. As with all our deliveries, DPD will notify you by SMS text message the evening it’s booked onto our system and give you a one-hour delivery slot the following morning (day of delivery). We hope this will help you plan your sessions better, ensuring you have your favourite Baitcraft bait.All other products from this website are sent direct from head office. If you place an order for bait and other products in the same transaction, some items may arrive before your bait order.

Why we choose DPD for our deliveries.
SMS text message at the time of dispatch.
Tracking details, including real-time tracking on a map, with estimated time of arrival.
SMS text message confirmation if you're not home at the time of delivery.
SMS text message notification on the morning of delivery, providing a one-hour time slot for convenience.
SMS text message confirmation, with photographic evidence, showing the safe place where your order has been left – if requested.

Damaged items.
All items dispatched by Baitcraft are always securely packed. If any parcel arrives showing external damage, it is the customer's responsibility to sign for the goods as 'damaged' and report this to us as soon as possible.

Goods not received.
If you request your goods to be left in a safe place using our courier services' delivery platforms, this must be done so at the customer's own risk, Baitcraft take no responsibility unless a recipient's signature is received.

Returns.
If you are unhappy with any item we will gladly exchange the product(s), as long as they have not been used and are returned in their original condition and packaging, the goods need to be returned within 14-days after purchase date. Under these circumstances, return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.

Overseas orders.
Please contact us regarding delivery charges before placing your order.

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